Customer care
Complaints.
If something has gone wrong, tell us clearly so we can investigate and try to put it right.
How to complain
Email [email protected], write to Xchange4Cash, 52 Gold Street, Northampton, NN1 1RS, or speak to us in store.
Please include your name, preferred contact details, the date of the transaction or visit, any agreement or receipt reference, what happened and what you would like us to do.
What happens next
We will review the information, may ask for further details and will respond as soon as reasonably possible. More complex matters can take longer to investigate; we will explain the next steps where appropriate.
Need another format?
If you need help explaining your complaint or would prefer the response in another accessible format, tell us and we will consider how we can assist.